Shipping Policy

Overview

Thank you for visiting and shopping at Elantris Health, LLC.

The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

All orders are processed within 2-3 business days.

The average shipping period is 4-12 business days. Shipping time may be affected if one of the ordered items is in very high demand or if holidays are occurring.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number or numbers. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Elantris Health, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and similar charges.

Damages

Elantris Health, LLC is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United States.

Returns Policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.